The counselling is free of charge, confidential and does not require you to provide any personal details.
The online counselling focuses on you and your concerns. You decide what information you want to share with us. We will only pass on information at your request or in cases of acute danger.
If you need counselling in a language other than German or English, please make an appointment and we will arrange for an interpreter to translate.
Our counselling sessions are conducted in German or English.
If you would like counselling in another language, please make an appointment and we will arrange for an interpreter to translate.
The interpreters are bound to confidentiality.
We provide advice on all aspects of human trafficking. Our advice is aimed at people who are affected themselves and are looking for support, or who suspect that someone in their environment is affected. We will refer you to a suitable organisation in your area.
In addition, professionals and interested parties can find basic information on the subject of human trafficking.
Outside of our office hours (Monday to Friday, 9 a.m. to 3 p.m.), you can contact us by email and we will get back to you as soon as possible (
You can also arrange a telephone or chat appointment with us.
In emergencies, please contact the police directly on the emergency number 110. In European Union countries, the European emergency number is 112.
The Violence Against Women Helpline is available free of charge around the clock: 116 016