Häufige Fragen - FAQs

In case of an acute emergency, please contact the police directly by calling the emergency number 110. In countries of the European Union, the European emergency number is 112.

The Federal Coordination Group against Human Trafficking (Bundesweiter Koordinierungskreis gegen Menschenhandel e. V.) offers a nationwide search function on its website to find specialist advice centres for victims of human trafficking.

Find an advice centre

If you are unsure whether you are affected yourself or know someone who might be affected, contact us and we will find out together.

The counselling is free of charge, confidential and does not require you to provide any personal details.

The online counselling focuses on you and your concerns. You decide what information you want to share with us. We will only pass on information at your request or in cases of acute danger.

If you need counselling in a language other than German or English, please make an appointment and we will arrange for an interpreter to translate.

Our counselling sessions are conducted in German or English.

If you would like counselling in another language, please make an appointment and we will arrange for an interpreter to translate.

The interpreters are bound to confidentiality.  

We provide advice on all aspects of human trafficking. Our advice is aimed at people who are affected themselves and are looking for support, or who suspect that someone in their environment is affected. We will refer you to a suitable organisation in your area.   

In addition, professionals and interested parties can find basic information on the subject of human trafficking.  

Outside of our office hours (Monday to Friday, 9 a.m. to 3 p.m.), you can contact us by email and we will get back to you as soon as possible (This email address is being protected from spambots. You need JavaScript enabled to view it.).

You can also arrange a telephone or chat appointment with us. 

In emergencies, please contact the police directly on the emergency number 110. In European Union countries, the European emergency number is 112.

The Violence Against Women Helpline is available free of charge around the clock: 116 016

When you surf the Internet, data is usually stored automatically. This data can be accessed not only on your device, but sometimes also on several devices, e.g. if you are logged in with your Google account or iCloud account on different devices at the same time or have not logged out or someone has your password for these accounts. This data can contain a lot of information about you: e.g. websites visited, your location or chats. Therefore, it is important to never share these passwords with others and to change them regularly!

Other security measures include:

1. EXIT button: If you need to leave our website quickly, for example because someone comes in who should not know that you are visiting our website, you can use the EXIT button This  will immediately take you to another website, namely a Google search. For example, even with the "Back" button, it cannot be seen that you have visited our site. However, the website will still appear in your browsing history. Therefore, you should definitely delete this history. You can find out how to do this in the FAQ question 'How can I chat with you as safely as possible?'.
2. Incognito mode: Use incognito mode (also called "private window/tab" or "InPrivate"): This means that your data is not stored in the browser. You can simply close the browser window after using it and the websites you visit will not appear in your browsing history. You can find this mode in your browser menu.

If someone else has access to your device (smartphone, computer, tablet...), you can also delete some of the stored data yourself. So can be more difficult? Understand which websites you've visited. You can also find out how this works under 'How can I chat with you as safely as possible?'. 

When you browse the web, your device (such as your phone or computer) usually automatically stores data. This includes, for example, which websites you have visited and sometimes also what you have done there. This means, for example, that if you visit our website and chat again at a later time from the same device or logged in account, you can see your chat with us again.

If you do not want your devices to store data such as chatting with us, you can use your browser in incognito mode (also called "private window/tab" or "InPrivate")  from the outset.  

If you do not use incognito mode, you can delete  the stored data even after visiting our website. If possible, we recommend that you clear cache, cookies and files for at least the period of time you have spent on our website. There are different ways to delete this browsing data, depending on which browser you use. 

There are different terms for it that you should look for. For example, you can talk about cache, browser data, cookies, history or history. Where exactly you can find this setting depends on the type and model of your device and the browser you are using. This setting can often be found in menu items around the topic of data protection. We've listed a few options below.

On the smartphone

1. Android: Clear  browsing data in the browser's menu (three dots) If it doesn't appear directly in the menu, you can often find it under Settings > Privacy > Clear browsing data
2. iPhone and Safari browser: Under the iPhone menu Settings > Safari > Clear history and website data
3. iPhone and other browsers:
   In  the browser's menu (three dots),  call up History and press the delete icon

On the computer

Windows:

• Edge/ Chrome/ Firefox on Windows computer: Shift + Ctrl + Delete
• Opera: Ctrl + H

Apple Macbook:

• Safari: command + Y This is how you open the history. By clicking on "Clear history" you can choose the period in which you want to delete the files.
• Opera: command + H

No, you decide for yourself what (personal) information you want to share with us.

For statistical purposes, we collect anonymous data on the number of advice seekers. These values cannot be traced back to you personally. We do not store telephone numbers.

By making a donation, you are providing us with significant support in our work and in achieving our goals.

In doing so, you are actively helping to ensure that those who may be affected can be referred to the right support services.

Support us now

If you are unable to make a monetary donation, contact a specialist advice centre in your area, which can provide you with information about volunteering or donating goods.